Knowledge Process Outsourcing, popularly known as KPO is one of the attractive, booming and long-term jobs for talented professionals round the globe where the demand for this profession is rising every single day. In the near future, it is expected to have a great expansion in this profession. It is a new sector in a more refined form and an extension of BPO (Business Process Outsourcing), which promises lots of job openings for the intellectuals. It involves outsourcing of high-end knowledge activities. KPO is associated with Animation and Design, Advanced Web Applications, Business and Technical Analysis, Business and Market Rresearch, Data Analytics, Financial Consultancy and Services, Intellectual Property Research, Legal Services, Learning Solutions, Medical Services, Network Management, Pharmaceuticals and Biotechnology, Research and Development, Training and Consultancy, Writing and Content Development,and lots of many others. Countries like India, China, the Czech Republic, Israel and Ireland having huge talent pool and working successfully with this industry.
The KPO industry is progressing rapidly in India mainly due to Cost Saving. Easily availability of well-trained manpower, efficiency in operating, improved quality, enhancement of already established relations are also some of the reasons for its expansion in India. In India, a large number of educated people can handle this work after research successfully. Proficiency in English is necessary for right communication. More or less KPO and BPO are as in both the fields work for round the clock in shifts is required to be done by forming the team. Research and Development is a part of KPO although the KPO term includes a large no. of fields whether Medical Science, legal, Business, Property etc.
Qualifications and Eligibility for a KPO
Candidates wish to work with this sector should have a strong Science background with effective communication skill and confidence. Again, some companies prefer professionally qualified applicants with diverse academic background, and the categories could be – Architects, Chartered Accountants, Doctors, Engineers, Economists, Journalists, Lawyers, MBAs, PHDs and Teachers.
As the profession is highly potential, it requires advanced analytical and technical skills; able to make presentable reports; conceptualization and theoretical knowledge. Moreover, there are many reputed institutes providing training courses.
Career Prospects in KPO
Undoubtedly, the job openings are proportionately increasing 70% of the 3-lakh jobs created with the growth of the sector, according to NASSCOM. Now, the sector could be divided into innumerable segments where specialists can work, such segments are like-
- Advanced Web Applications
- Animation and Design
- Business & Technical Analysis
- Business and Market Research
- Data Analytics
- Educational Services
- Financial Services
- Health Services
- Intellectual Property & Research
- Legal Services
- Learning Solutions
- Market Research & Data Analytics
- Medical Services
- Network Management
- Pharmaceutical and Biotech R & D
- Research and Development
- Training and Consultancy
- Writing & Content Development and hundreds of more areas to explore.
Even one can work in abroad also after gaining a good experience in own country. Moreover, there are many consultant firms and agencies those provide placements to the interested and of course deserving professionals.
Job Prospects in KPO
In India KPO industry is widely adopted and developing rapidly. Many people are develops their job career in the KPO sector. Job prospects in countries like India, China, Ireland and others, are more because of availability of technically educated and talented workforce. At present, India is emerging as a hub for the KPO companies. Some of the most prominent KPO companies today are:
- Copal Partners
- 24/7 Customer
- Evalueserve
- EXL Service
- Genpact
- ICICI One Source
- Pangea3
- TechBooks
- Ugam Solutions
- WNS and etc.
Colleges, Institutions and Universities of KPO
In India, few Institutes have started courses to train professionals to teach to work in the field. One such institution is Ekcelon, located in Bangalore.
Remunerations in KPO
The pay package depends upon the highly qualified and much on performance of the individuals. A fresher may earn monthly between Rs 7,000 to Rs 12,000 in this sector. And after getting experience over 4 years one can expect to earn around Rs 4 Lacs to Rs 6 lacs annually which can jump on to as high as Rs 15 lakh to Rs 20 lakh in few years time.
Apart from this, there are lots of fringe benefits are available. As the KPOs are providing an attractive remunerations, large mass of intellectuals are thus magnetizing towards this sector. Even qualified and experienced professionals can apply for USA or some other countries where the pay package would much higher.
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